I want to buy a product how can I make the payment?
You can securely pay with VISA, MasterCard, American Express, AMEX, Discover, Maestro, UnionPay, Apple Pay, Google Pay, and Shop Pay. Our checkout process is protected by SSL security to give you peace of mind when making your payment.
I love a product, but I am unsure which size would fit me perfectly?
Use our size chart to determine the right size for you. If you're still unsure, don't worry. Simply send us a message at info@arcanefox.com indicating your size concerns and our support team will help you find the perfect fit.
How long would it take for a product to be received at my place?
Standard orders are made per request and will be shipped within 10 working days, with a maximum shipping time of 20 working days.
We aim to minimize the processing time for custom orders, with made-to-measure orders typically dispatched within 2-3 weeks and bespoke orders within 3-4 weeks.
Can I get any type of jacket custom-made? What details do I need to provide?
Yes, we offer custom-made jackets of any type. Simply provide a picture or design as a reference and specify the description of your desired jacket in the Custom Order Form.
None of the given sizes seems to fit me perfectly; can I have a custom fit?
Sure, you have the option of choosing "Made to Measure" in the size options and entering your body measurements. If you're unsure of your measurements, simply select "I am not sure, I'll provide measurements later via email" and proceed with your order without any hesitation.
After placing your order, our customer support representative will reach out to you and guide you on how to take accurate measurements.